Im done, bugs that cost me money not fixed after months
That’s it, I’m finishing the coins I have, that the game doesn’t rip me off by not fixing bugs for months that cause Me to lose. In one level I lost 4 balloons because when I aimed the balloon I was aiming near the basket with the next balloon, so it decided I was swapping balloons and sent the completely wrong color. Last time I updated this I got the same crap response with things to try not anywhere related to my issue. It was a generic response without even reading the problem, then contact us. No thanks, I’ve wasted enough time repeatedly telling them the problem over months. Apparently bugs that cost the customer to lose games so they buy more coins, are not a high priority. I’ll keep my money from now on.
I reported a bug months ago where if you aim a ballon from the far left, probably 80-99% of the time when u let go it swaps the ballon to the next balloon in line and throws it. Almost always it’s the wrong color and it causes u to lose a throw. After having to explain repeatedly and be asked to try the same basic steps more than once with no change.
I reported or asked about it again a few months later, it was treated like it was new, asked to try the same pointless steps, I finally got a direct response that these things take time 😡 if I found any other games I liked, I would stop playing.
Love this game!
UPDATE: I’ve been noticing that the developers have really pulled back on the rewards just recently. It’s their game and they can do what they want, but it is disappointing to have had them and then have them taken away. (Examples: used to occasionally get to watch a video for 10 extra balls; now it’s 3; the end-of-month rewards used to offer 250 “coins” if you reached black belt; now it’s 60). It does not make me want to spend real money; it actually de-motivates me to even want to play.
I’ve been playing a while now-at level 1,050. Some levels are extremely challenging; others a little easier. I like the variety and the helps that the developers are pretty generous with. My one issue just cropped up in the past few days: I’ll get going on a game, be doing pretty well, and all of a sudden-everything freezes and the app crashes. That is a bit frustrating. I would give 5 stars if it weren’t for that. (Well, that and some of the ads are downright annoying; but since they give me something for them I won’t complain; after all I don’t have to actually watch them 😉)
In app purchases disappear repeatedly
I liked this game, fun without being a buzz kill. Twice I've purchased coins in app only to have them disappear. I once purchased " Money Tree" in app and it too ceased to work after one day, less than 24 hours. The first time apple quickly credited my account. This time I've reached out to app support to request refund as this seems to be ongoing systematic error. I want my money credited!
Now I'm not making in-app buys yet app is charging me for purchases I did not make! I've reported to apple who have refunded money, & developers, who did nothing. Beware in app purchases, I can only believe developers are dishonest as they are not making effort to resolve issue. I'll bet this review triggers another unauthorized purchase as 1st one did.
After this review posted, app support contacted me again, this time asking to "discuss matter." I declined. Their first response said all I needed to know. Again, I recommend being wary of in-app purchases as there is major glitch and you may be cheated out of your purchases. You have to contact apple customer service for refunds; apple was far more helpful than app support. So I suggest developers work on fixing issues & improving customer support service in order to keep customers.
Scam artists. Sad face.
By Panda Poop Gamer
Skilled artists. The game looks nice and fun to play. Well you thought you clicked the “play” button. Wrong. You clicked the “buy” button that popped up on top of the “play” button as you moved your finger towards the screen. Now apple is asking you to confirm your payment. You click no. You downloaded a free game. A free game that earns money from throwing ads in your face, which is understandable. They forcing to “pay to win” is ridiculous in this game. The artists of this game are truly the best scam artists in the world. Turning a seeming simple fun game into a trap. I haven’t fell for the trap but I’m sure some innocent souls have. The developers need to chill the hell out with their trickery. Stay away from the game until it’s safe. Stay away I tell you. Pandas seem innocent. But they are still bears. That will rip your face off and steal money from the innocent. I wasn’t religious until I played this game. I began praying to God that these developers get a soul and use their artistic talents to make an actual game instead of this dark alley scam art. Developers, do something better with your lives. Fix your game and take pride. Earn your dignity back. Quit stooping down to scam artists levels. See the light
Inappropriate Ads - this has been corrected.
The game is a lot of fun and appears to be suitable for children. However, beware of the ads, as I have brought a particular adult-only ad to their attention several times and they have not responded nor removed the ad. (Note - after writing this, I found that they did respond 6 days ago that the ad was removed but I’ve continued to see it, right up to today).
I originally wrote this review a couple of days ago. The ad is not only still showing, but has gone from bad to worse. In this time of sexual harassment being illuminated for the perverse and demeaning thing that it is, ads like this only further the objectification of women. This game is not family-friendly at this point. I will stop playing until I receive a response that all offensive ads have been removed.
Update: They contacted me and have assured me that the offensive ad has been blocked. I am upgrading my review because I appreciate their response. I will advise if the ad shows up again.
Poor Response to Support Request
By Cartographer Guy
There are competitions with other players and based on how well some of the other players did (exceeding 2000 levels in a day) it I can only assume they are cheating. If I have bought an in-app purchase to play and someone else has cheated (Panda Pop cheat methods are all over the Internet), then my in-app purchase is useless if I am playing fairly. I have reported this and asked for them to restore my in-app purchased I used to play. They acknowledge the problem and say they “are working on it” but haven’t offered to reimburse me or restore my purchases so I don’t even know what “working on it” means. I find it disappointing and inexcusable to not support a paying customer.
Jam City’s stock response to each bad review is to contact them for support. However, their support messages (all three) did not address my request to restore my purchases and boosters when I played against people who were cheating. All they said was that they were aware of the problem and were working on it. The games are set up at the advanced levels to require the boosters and/or coins to advance so all I can say is buyer beware.
Inappropriate long running apps
When I first installed this game for my daughter and I to play, we both loved it. But now, the ads between every game, and special game feature, and any other choice you make are too long and repetitive. Some are 75 seconds long and some are highly inappropriate. If I’m not on home internet, a lot of the ads bind up my computer so I have to turn it off and re-boot. The game goes into loops and the aims are inaccurate a lot of the time (even with the precise aim option.) There are too many times when you only need one more popper; so, they are really trying to get you to make “in game” purchases; after forcing you to view long ads. I don’t like the rotating smoke screens or instant death skulls. With those things and the other issues, what was once an enjoyable pastime has become frustrating for me and my daughter. Four of her friends and their moms had installed the Ap when we did, but they have all uninstalled it. We the last ones left. More and more we’re shifting to other activities, which is probably good for us anyway.
they ruined a perfectly good game
I loved this game, I played it for hours on end. The graphics are gorgeous, and it’s a fun game. But then the last two updates ruined it. First they started screwing us with boosters. Super streak used to only need 3 wins and you could lose a game without losing all your boosters. Now you need more wins and if you lose once you lose it all. You also can’t store up super aims or ball changes anymore, if you get a free one you have to use it for that game, which means having an even amount of both boosters is near impossible. And they changed the number of extra balls you occasionally get after a level from 5 or 10 to 3. What can you do with only 3 balls?? Not to mention it would take like 7 tries to actually get them. Apparently they’ve also decreased the rewards you get for the belts and stuff too. Then the last update wiped the zen garden and stars. I really enjoyed this game but if they don’t stop being greedy and go back to the way it was I will no longer be playing. It’s just not fun anymore.
Very fun but pricey and addictive
I have been playing this game for a while, but just realized I’ve spent A LOT of money buying coins. The prices are pretty high: $4.99 for 190 coins, 9.99 for 400 coins, etc. You can go through coins very quickly since it costs 40 coins to add an additional 10 bubbles if you run out, and 15 coins to buy extra lanterns. Yes you can probably play and win the levels without spending money (after a few tries), but once you’re addicted to the game or competing in one of the races, you get very tempted to use up those coins! In addition, they recently started changing the rewards you get. They used to give a lot of bonuses when you completed challenges but now it’s significantly less than what it was. Now it just feels like it’s not worth the money you’re spending while playing this game. Lower the prices and don’t decrease the amount of bonuses and rewards. I’ve definitely noticed the change. Bring it back to what it was!
I just started playing this game recently and I love it.
One issue I am having is whenever I try to do the tutorial for the “super aim gong” it freezes. The screen goes a bit dim and it stops working. I can’t move the screen at all so I have to exit out of the game and go back into it.
I tried doing this on both my phone and my iPad. I’m not sure if it’s because of my Facebook account being linked to it or if it is just the game freezing up from some kind of glitch. I would really like to play the game without having the little arrow pop up telling me to “pick up where I left off” after each game I play.
If this could be fixed or if I could be helped out in any way that would be amazing. Even though it is freezing up I still think this is a 5 star game.
Thank you !!
Lost entire progress. Went from level 2709 to level 1.
I've been having issues with lost levels but I decided to keep playing and play the same levels again because I want getting a response from support team. Today I finally received a email from panda pop support team informing me that my missing levels had been restored. But something wrong terribly wrong, instead of restoring my missing levels you you removed my entire progress and set me back to level 1.
I had just completed level 2709 today, as I was playing my game crashed and I was set right back to level 1. I've tried everything. I shut down the app, I tried logging out of Facebook and logging back in. I've even tried uninstalling and reinstalling the app. Nothing has helped, when I log bank in with Facebook or using my email I'm still showing as being on level one. Please help me, I'm begging you. I've spent years and allot of money playing this game. I'll be decorated if I lose my entire progress.
Please please please help ASAP
Major bug issues
Seems like I’m not the only one having bug issues. The worst one has to be that at the end of a level, it gives me the option to replay. Before, it would take one of my lives and start the level all over again with however many balls the level should have (30,40,50,etc). Now, it takes one of my lives, allows me to continue where I left off BUT only gives me one ball; I throw the one ball and bam, lost another life. Come on...
Not to mention the fact that clicking on the “free 10 more balls” button to watch an ad to get more won’t even click like many other people are experiencing. ALSO, before starting the level, it gives me the option to watch an ad for “free super aim”. So I watch the add, and I am not rewarded with the super aim. No matter how many times I watch.
It’s all just annoying and frustrating enough to stop playing the game- which is too bad because I was fairly addicted to this fun game.
So basically loved this app. Played it everyday especially during my lunch period. I loved it so much in fact that my phone would die around 7th period. Great, amazing, outstanding idea for a game. Anyways I was playing in 4th period today and was blessed with this amazing notification; "LIVE IT UP! It's happy hour! Enjoy 24 hours of infinite lives on us!" Now you fellow poppers understand the joy I was met with when I received this message.(it doesn't come around very often). HOWEVER I come home, plugged in my phone and sat down to save some babies and I get the notification that I am out of lives. Now I'm thinking some pretty bad words at this point because I thought I had 24 hours of pure happiness. Now I have to wait 28 mins for a heart to refill. Very disappointing. 10 hours ago I would've given this app 5/5 easily not I'm a little iffy. If you're new to the game beware as much joy as if it brings you it can take it away just as fast.
-a very hurt popper who just wanted to save some babies
Pulling back on rewards = less fun
By Enjoyed it
I have completed all current levels through 3080. Every time they added a new level, I’d play through it. It used to be they’d let you go back to prior levels to help complete challenges (e.g. Save the Babies), and participate in races. That was taken away two or three months ago, so the only way to obtain rewards outside of the side Baboon and Dojo games is with brand new levels. Since I am at the end, and have no new levels, I can’t really play to get ahead during these challenges. This is also true of the streaks. I was using the streaks to go back and try for 3 stars on earlier levels. I can no longer do that. I’m not sure what the point is of taking away reward options. It doesn’t make me want to spend money to purchase boosters, and I can’t buy rewards such Super Streak or Panda Belt points anyway. It’s a lot less fun now.
By Chelladurai Simon
I love your game panda pop I have played your game for a year thank you for your game I love this game also how do you update your game and how often do I have to update your game because many times when I tried to update your game I lost your game for a long time and most often I keep pressing the update button your game is not updating at all do you have a phone number where I can call when I run into trouble when I try to update your game I love your game and I love to play your game so please give me a contact number where some one will respond to a call when we need them and help us out at a time when the game jams up and does not work so please give us a contact person who will help us out
I want the older version back
By Crashes too darn much
First off I do love this game.... the older version of it that is. The newer version has changed so much which I personally dislike. As you get higher up on levels the levels get harder, which makes me not want to play. With the older version when challenges came like save the babies I was able to go to other levels I had previously passed in order to complete the challenge. Now that they took that away it’s harder to beat challenge, which makes it harder to earn rewards (rewards that ultimately help with passing levels), which means I have to make coin purchases, which I refuse do to with me being charged for coins I didn’t purchase in the past, which makes me not want to play the game anymore.
If you’re a beginner enjoy it, the levels are easier and you have more opportunities to pop bubbles where as when you are up there in the 2000 levels you have less opportunities to pop and a lesser chance of winning...
The response I received from the company is a general public message. The same message received when contacting the company previous times before. No assistance, no replies back in hopes to fix the concern/issue. I stand on my rating and warning to consumers. Another thing to be aware of.
I’ve been playing this game for several years. Game will not load after recent updates. I contacted customer service several times. They DO NOT RESPOND even when it states you will receive a reply within 24 hours. The online instructions to fix game do not work. The only thing that will work is if you delete the game and reload but you will lose all history. Consumers be aware! Do not spend money on this game or you may find yourself where I’m at, at level 1000 plus and the game will no longer load and you lost your money and time. I found online many users experiencing the same issue with the game and with customer service.
Where did my stuff go?!
By Abbs likes popcorn
I LOVE this game, but I recently updated the app, and upon logging in the play button wouldn’t work! Knowing my levels were saved through Facebook I deleted the app and redownloaded it so that it would finally work, but when I entered the app it DELETED ALL OF MY MONEY AND POWER UPS!! My “Super-Aims” and “Super Swatch” were all gone! I had so many of each power up, all amounting to 0 now! I am so upset because I have worked so hard on getting those, and earned each one rightfully, just to have them completely erased for some stupid update.
EDIT: After diligent email responses from the Panda Pop staff, I was given 2,000 coins to repurchase my boosts. Thank you very much for the reply and service! I’m back to loving this game. :)
Ugh - ads not counting down time
By Game Player 353
The game is good - yes. However, over the last month or so there has been a change that is VERY frustrating - if you don’t complete a level there is often a chance given to receive 3 extra balls if you watch an ad - which is fine. The problem is that about 85% of the time the ads don’t count down so you waste 30 seconds watching an ad and then don’t get “paid” for it. Same thing happens about 40% of the time prior to playing a level - where you are given a reward by watching an ad. Don’t get me wrong - I watch the ads and sometimes download the apps so it’s a win-win. I feel like the developers here could be doing this in order to have the gamer watch a second or even a third ad just to get the help to finish the level. If so then I’m calling “bad form”
— Update: as you can see the developer did respond. I commend them for this and hopefully things get changed so I can change this review.
Boosters Disappeared Customer Support won’t return them
It has been nearly a week since all my boosters disappeared. I had 7 dragon balls, and over 10 of each rainbow balls, super swap, and super aims. I also had anti-death and anti-lanterns. I filed 3 reports. 1 was never answered. The 2nd one the team member stopped responding after asking me for details. The 3rd has not been answered yet. What “customer support” does is when you leave a low review they publicly respond asking you to contact customer support so they look good in public. Then they answer your first report but then never help resolve your issue. It is all just to save face in public but it isn’t real. They have not responded to my emails. They have still not replaced the items that were taken from me by some glitch in the game. I earned and spent money on those items. This is theft. It’s completely dishonest to not replace my items and then not respond to customer messages.
Love it, but the app has some issues.
I love this Game. I really do. However lately I have not been able to claim my FREE +10 Balloons to finish saving the pandas. I have tried closing the app, locking the phone and opening back up the app. And Nothing. It only lets me press the 'X' to ignore the free +10 balloons which makes me end up loosing the live and the opportunity to advance to the next level.
Also I had a Green belt Panda and I don't know what happened to it. I'm back to white belt. Do you have to start back from scratch every time a new event occurs? Cause I don't remember that happening before.
Please fix those issues. Because like I said, i really like this game. It's very entertaining.
Fun, addictive and frustrating
This is a very fun game to play, challenging but not so hard that you can't get the hang of me levels. The biggest problem is that it has no memory for the level you're playing, like it you leave in the middle of the level it won't save your progress and you have to start the level over each time you come back. And it glitches often, causing unfair loss of lives or level ups. Also, the awarding of points and level stars seems completely random, and this is also frustrating when you want to try to get a perfect game. There is literally one level posted on the game boards that everyone agrees is a glitch itself, impossible to get 3 stars on no matter your points or combos, which is beyond maddening!
Bring back video option for free boosters
This is a fun and addicting game. I have been playing it for a long time. I used to play several times a day as way to relax. With the latest update, they took away the ability to view a video to get a free helpful booster. Without the boosters, it’s impossible to win the higher levels. This makes the game NOT fun and I don’t enjoy playing it anymore. They lost a loyal player with me. It makes me sad to quit this game but I don’t have the real money to spend to win levels :( I wish they would bring back the option to watch videos to get a free booster or simply give you enough bubbles to beat a level without the boosters. I’m disappointed.
By SMH TAE
This is my 3rd attempt in trying to send a message. This app has gotten on my nerves. FIRST, when you lose and you are so close to winning the game, the game offers you to watch a video in order to get 10 extra bubbles.. but in my case I'm unable to click the option so when I click the X it takes me back to he game where I lost and gives me 1 extra bubble. SECONDLY, when you lose a life you get 4extra tries, in my case once die you thinking you have 4extra lives left in which the game should restart a new game but on the same level, in my case it's the last level I lost but towards the end where I only had one left so now I lost a life or two..THIRDLY, when all your lives are gone the game gives you 3 options and one of the options are watching a free video to get the life and I'm unable to click that button too.